Enterprise IT Solutions

Face of Information technology has changed drastically in the last 3 decades. Government has adopted various systems over the years to support their mission. In the recent times, the need for cost effective streamlining has called for a single system to support the mission need of government entities and interact with government networks.

The biggest challenge for implementing single Enterprise IT solution is consolidation of existing system to the function under the one system. Due to the complexity of a legacy, technology in conjunction with an adhoc custom development has increased the complexity of the consolidation process. Another, important challenge for the government is that the varied systems are in geographically diverse locations. ARK Solutions, Inc. understands the pain points for the government in its Enterprise IT solutions projects. We also understand the need for a lean enterprise IT solutions that is to be installed over the government agencies to better serve the citizens.

ARK Solutions, Inc is an industry leader when it comes to Enterprise IT Solutions. We are capable of delivering critical mission ready Enterprise IT solutions. ARK Solutions, Inc has extensive experience in implementing Enterprise IT solutions, ranging from large and complex to small and simple. Ark Solution’s team has implemented complex ERP systems and supported with BI/DW development and integration, custom development, cloud and mobile computing support. ARK Solutions, Inc experienced and adaptive team use methodology based on project management principles to deliver complex custom mission critical and time sensitive solutions within a complex theater of operations. Our professionals are currently providing operational support for enterprise IT solutions for various government clients within the service areas of:

  Project management

  Custom Development

  Application Support

  Implementation

  Change Management

  Assessment, Training and Testing

 


Services

  Project management

  Custom Development

  Application Support

  Implementation

  Change Management

  Assessment, Training and     Testing

Project Management

Information technology has graduated from to highly complex systems involving multiple subsystems. The subsystems stand-alone are highly complex entities. There is an imperative need for an effective project management methodology to apply to the SDLC.

The government agency cannot make this transformation with the current technical infrastructure, however while the standalone, legacy systems implemented in the past perform their required functions, and they cannot meet the demands of an interconnected world. Information collection and analysis often require manual processes, duplicated effort, and inefficient use of resources. Producing reports is labor-intensive, cumbersome, and slow.
ARK Solutions, Inc. has a comprehensive approach that includes many components. The following sections highlight selected components that demonstrate the depth of our methodology.

  • Project control and reporting
  • Issue management
  • Risk management
  • Project team communications

ARK Solution’s Project Management Methodology (PMM) is a disciplined, structured methodology for managing projects. ARK Solutions, Inc defines the course of action, and defines the system configuration. This role will transition from the early project stages to the completion of the project, as the government agency’s team becomes more familiar with the solution. Our PMP certified team will provide the necessary resources for a successful implementation. ARK Solutions, Inc helps ensure effective communication across all teams throughout the project, and provides a structured method of identifying, controlling, and resolving problems as they arise, while keeping the cost within budgets

Custom Development

Customization is critical aspect of any enterprise system. Every agency needs their system to be customized to better serve their mission and for them to better serve the citizens. Customization of a system comes with its set of problems. The process of customization in addition to being resource and time consuming, is also a highly complex project. Custom development may involve enterprise-wide applications, systems integration, agency intranets, database design, data warehousing and reporting, and customer portals. ARK Solutions, Inc has a team of developer who are highly experienced and with hands on development experience at custom development. They have supported agency’s needs by addressing the following points.

ARK Solutions, Inc has a team of developer who are highly experienced and with hands on development experience at custom development. They have supported agency’s needs by addressing the following points.

  • The ability to share data across traditional boundaries
  • Easy access to public information and services
  • Consistent, reliable, and timely information for decision-makers
  • The high level of security
  • Efficient operations that make the best use of your resources

Application Support

Government agencies have complex missions directed towards the better functioning of the country and its citizens. Using an enterprise IT solutions, to support it mission, each agency has multitude of applications execute its mission. An agency specific application adds another level of complexity to the enterprise system. These applications support very specific complex reports, portals and at times specific day-to-day activities. The biggest challenge for the government is integration of these custom applications to the enterprise system.

The challenge faced by government teams compounds by rotation of technical staff, resources without the knowledge base to maintain the application and change in business requirements.

ARK Solutions, Inc is has the experienced team, who can come in at any stage of a project, be it the inception or during postproduction. ARK Solutions, Inc. can support from onsite, offsite or even short term. We are able to support applications from upgrades to maintenance. We are able to provide mission support with the application enhancement with cloud computing support, mobile support, custom reporting. We are able to provide you a team of experienced personnel to support applications while keeping your resource expenses low and quality of skills high.

Implementation

When implementing enterprise IT solution, the most common issues faced by the agencies are integration of existing systems with the enterprise, Migration of databases, report generation and daily activity support and having the custom development to support the agency mission to function as envisioned. Implementation is a gradual process, which is demanding on existing resources both human and others. ARK Solutions, Inc. understands all the issues that an agency faces when implementing an Enterprise IT Solutions

ARK Solutions, Inc has a team of Enterprise Solutions experts and developers who have previously implemented complex new systems and upgrades for clients from various industry domains. Our solution entails Integration: Our team is capable of integrating solutions seamlessly into the Organization’s planned systems architecture. For employees and customers, this means that when information changes in one system, the change reflects in the others.

Functionality: Our team has fully integrates multiple functions in a single package, including Financials, Human Resources/Payroll, Procurement and Inventory Management, Facilities and Fleet Management, Project Management, Universal Billing, and Constituent Relationship Management. Our solutions are custom designed, with solution maps and processes that meet your needs.

Flexibility: We believe that business requirements should drive the technology, rather than the other way around. Our implementation team with their custom plans gives the stakeholders flexibility to tailor the solution to the Agency’s needs, without making changes to the core code.

Adaptability: We provide a “blueprint” so you can map the technology to your business processes. This way, you start with the big picture in mind—and don’t box yourself in by decisions you make early on.

Longevity: Our team of experts backs our solutions with research and development, recommended upgrades and enhancements. This allows the agency to have an upgrade option to future releases of this solution with ease. Our solutions value addition is that while you are building the platform for today, you are preparing for tomorrow.

Change Management

ARK Solutions change management methodology is collaborative, results-oriented, and people-focused. The best measure of the project’s change management plan’s effectiveness is the degree to which workers respond and adapt to system, process, and organizational change. To evaluate the plan’s success appropriately, ARK Solutions will establish a framework for analyzing various project statistics and survey results relating some these key indicators. The change management team also views communication events as vital opportunities for gathering feedback about the project. This input allows the project team and organizational leaders to monitor the progress of the change process.

Our professionals create an effective change management strategy that creates a comprehensive design to encompass our customer’s vision, goals, and project needs. Our professionals address critical people, process and technology issues and develop processes that are structured to respond to the shifting demands of day-to-day business efforts.

Our change management methodology focuses on

  • Establish strong and visible project sponsorship
  • Assess organizational change readiness
  • Identify and assess organizational risks and issues
  • Engage and communicate with department-level staff and sponsors
  • Identify and use department-level change leaders
  • Prepare and equip the workforce
  • Address potential impacts to organizational structure
  • Build organizational ownership for leading change

Assessment, Training and Testing

Assessment
Enterprise IT solution design is to support an agency’s mission. All systems perform a mission critical function. The mission remains the same but the functions performed by the systems are ever changing. The evolution of sub system mission is rapid and dictated by various external factors. There is a present need of continuous assessment of the system to ensure that the overall mission of the agency is met.

ARK Solutions, Inc. team and government project stakeholders refine and confirm business processes and requirements with users. Each session focuses on a particular business function, data conversion element, or system interface. Appropriate representatives from the user community (user management, subject matter experts, and a representative sample of end users) attend. Broad participation helps ensure that the process explored and this aids in the change management process. In each session, the project team will show how the system can support a particular business function. If the packaged software does not meet a business requirement, potential modifications to the system, procedures, or both are discussed at a high level. The sessions will include application screens, reports, and documentation when appropriate.

The results from each session will form the basis for creating the business blueprint, the configuration document for assessment. The specific steps in this activity are:

  • Conduct for Business Process Workshops
  • Conduct General Requirements Workshops
  • Complete Business Blueprint for System/Application change

Training
As the government is implementing new systems also updating older versions, there is a continuous need for training. There is a need for a comprehensive training within a tight schedule especially when training agency personnel on the new system. The benefits of the training regiment are to end user, government developers, and system administrators. The necessity of training is emphasized far more as geographically the users and administrators are spread out.

ARK Solutions, Inc understands these challenges and has a custom training strategy to ease the process of training for government personnel. We have a highly hands on experienced team with all the relevant industry standard certifications as Subject Matter Experts (SME). These SMEs allow us to design a specific training material, which includes experienced based standard operating and training manuals. ARK Solutions, Inc with its team of SMEs/Trainers provide in class, one on one (Day 5 consulting) and even web based training sessions. ARK provides crucial training to government members to ensure that the agency’s mission is properly supported long after we have exited the project.

Testing
Testing is an essential step in verification and validation of a systems function. Testing is the akey process, which allows the project implementation team, project stakeholders and end users to be sure that the systems are giving out reports as designed. It is also essential that all members involved in the project are participants in the testing process. ARK Solutions, Inc follows a industry standard test cycle. This is shown below.

ARK Solutions, Inc. has a team of CMMI qualified testers who perform IV&V process to verify and validate the functionality of the system or an application. Some of the test that we perform to ensure verification of the system functionality are UAT, Unit testing, Integration testing, Regression testing, Acceptance testing, Alpha & Beta version testing, Security testing.