Technology Support Services

 

ARK Solutions strives to understand each customer’s specific need to help achieve desired results. We support our customers with the right resources when they require going beyond their own. Our Technology Support Services enable our customers to have access to highly skilled professionals without having to make long-term commitments. We realize maintaining a full-time IT department is expensive, time consuming, and sometimes inefficient for most businesses. We match your IT support requirements through a strategic recruiting approach. Our sourcing team is committed to finding people who have the knowledge, experience, and customer-focused attitude that ARK is founded on. ARK’s consultants are comprised of the industry’s best, each providing the expertise required to help our customers improve their performance. Our network of resources is rarely found on any job board and skill sets span across multiple disciplines and industries. With our flexible scheduling and price plan our customers get the convenience of an on-site IT specialist for as long or as short as they need. ARK’s talent pool is available to be deployed upon immediate request. Our Technology Support Services help create a significant competitive edge for our customers because we develop solutions that fit their unique business needs and budget.

 


Capabilities

Information Risk Management

Information Technology Infrastructure Services

Database,Data Warehousing & Business Intelligence

Web Technologies

Project Management

Organizational Change Management

Business Process Management

Assessment and Training

Implementation

On-Site & Off-Site Support

Information Risk Management

ARK Solutions recognizes the need for customers to create a thorough the Information risk management Services to effectively locate, identify and classify data and information across a wide variety of sources and uniformly apply and enforce policies and procedures. Our expert consultants can assist your organization in managing current and prospective risks while establishing ongoing program management, maintaining regulation requirements and create cross-functional Information Management teams.

Our services Include:
• SOX Compliance
• Government Risk & Compliance
• Security
 

Information Technology Infrastructure Services

ARK Solutions' IT Infrastructure Service has been employed by many large technology companies and enterprise businesses. ARK Solutions partners with its customers to mitigate all the operational hassles of monitoring, maintaining, and managing business applications. It also manages IT Infrastructure and helps achieve the balance between business and operational priorities. ARK Solutions team focus on ITIL guidelines and robust transition methodology that ensures smooth transitions into steady-state managed support, based on service level objectives.

Our Services Include:

• Data Center Management/ Security
• Project and Portfolio Management
• IT Security
• IT Financial Management
• IT Governance
• Test Management
 

Database,Data Warehousing & Business Intelligence

ARK Solutions’ service offerings cover the entire spectrum of data warehousing and business intelligence solution lifecycle. Our consultants will help you define your business intelligence roadmap and performance management framework, enable you to realize your current and future information needs by helping you build a future ready business intelligence platform.

ARK Solutions focuses on extensive cross training of our consultants across various data warehousing technologies and domains there by helping our clients in maintenance and support as well as enhancements ranging from day to day fixes to large scale activities like Tool / Platform Migration, system re-architecture and Consolidation.

Our Services Include:

• Development, Deployment and Migration
• Server Management
• Extract Transform Load
• Business Warehouse Management
• Planning and Reporting
 

Web Technologies

ARK Solutions provides technology services to implement and realize optimal value from online business initiatives for small, medium, and large-scale enterprises. Our ability to comprehensively address technology needs - from identifying the right candidate who can deliver, to maintenance and support - has made us the IT partner of choice for many global enterprises.

Our Services Include:

• Web Services/ Portals
• Frameworks and Packaged Solutions
• Middleware
• Application/ Content Servers
• Service Oriented Architecture
 

Project Management

Managing projects is never easy or simple because requirements, capabilities, talent, budget, and timeline constantly evolve. Most projects fail due to poor planning, lack of accountability, and lack of schedule control. There is more to Project Management then just applying standard methodologies and templates. ARK understands all projects are unique and constrained by time, budget, and scope.

ARK’s experienced professionals have the foresight to strategize and minimize future road blocks. We realize a successful project is a result of strong leadership and a partnership between consultants, managers, and the organization. With the right future-oriented and in-detail project planning, a clear understanding of team member roles and responsibilities, and the project manager up-to-date on the project schedule such as time elapsed, milestones reached, and change in people and task allotments, your project is well positioned to be a success.

Organizational Change Management

ARK Solutions change management methodology is collaborative, results-oriented, and people-focused. We view change management as an opportunity to transform business processes to meet the needs of its employees and clients. Our professionals create an effective change management strategy that creates a comprehensive design to encompass our customer’s vision, goals, and project needs. Our professionals address critical people, process and technology issues and develop processes that are structured to respond to the shifting demands of day to day business efforts.

Our change management methodology focuses on eight elements:

1. Establish strong and visible project sponsorship
2. Assess organizational change readiness
3. Identify and assess organizational risks and issues
4. Engage and communicate with department-level staff and sponsors
5. Identify and use department-level change leaders
6. Prepare and equip the workforce
7. Address potential impacts to organizational structure
8. Build organizational ownership for leading change
 

Business Process Management

There is more to business process management then automating processes every business needs to be equipped to deal with change internally, with their clients, and within the market. Business Process Management is an integral part of every business because it encompasses all aspects of an organizations needs. Our business process management professionals promote business ingenuity while creating effectiveness and efficiency in business processes. ARK’s expert consultants’ partner with our customer’s to improve processes continuously by developing process optimization through assessing, scaling, analyzing, improving, and deploying innovative solutions. We empower and enable our customers to streamline existing functionalities and equip them with the proper tools for future change. We deliver value to our customers by managing and improving their business processes. ARK’s experienced professionals have the knowledge to successfully implement new strategies and processes for our customers to enhance their flexibility, growth, competiveness, and profitability.

 

Assessment and Training

Many of our customers seek direction and guidance for their SAP initiatives. By working closely with our customers we determine the most efficient and effective strategy to meet our customer’s visions and objectives. In addition, ARK provides crucial training to staff members to ensure that our customer’s business is properly functioning long after we our consultants are gone.

Our Process Includes:

1. Pre-Assessment Planning
2. Assess Strategy
3. Analyze Business Processes
4. Develop Strategy, Solution, and Training
 

Implementation

At ARK Solutions Inc., our implementation model utilizes the best of both on-site and off-site deployment options to ensure our customer’s success. While on-site deployment of the solution increases the ability of knowledge transfer to our client teams, off-site deployment enables customers to save expenses on roles where knowledge transfer may not be required.

Our Process includes:

1. Project Road Map
2. Configuration
3. Conversion Templates
4. Testing and Documentation
5. Data Cleansing and Migration
6. Knowledge Transfer
 

On-Site & Off-Site Support

ARK’s On-Site & Off-Site Support provides our customers with the resources needed for their project needs in an effective and efficient manner. ARK offers our customers the option to use resources from our offsite and offshore development centers to support their existing onsite team.. Our development center is staffed with experienced SAP and IT Consultants.

Our Services Include:

1. Project Support
2. Post Production Support
3. 24/7 Monitoring
4. 24/7 Offshore Development Center
 


Success Stories